FAQs
Is an AI agent the same as a chatbot?
No. A chatbot is a communication tool that responds to prompts. An AI agent is an action tool. You give it a goal (e.g., "Onboard this new vendor"), and it reasons through the steps, logs into your systems, and completes the task. A chatbot talks; an agent works.
How is this different from tools like Make or Zapier?
Make and Zapier follow rigid "If X, then Y" rules. They cannot handle nuance or unexpected changes. An AI agent uses reasoning. If a customer sends a messy email or a document is missing a field, the agent figures out how to fix it or research the missing info. We often use Make or n8n as the "pipes" the agent uses to move, but the agent provides the "brain."
Do we need to replace our current software?
Not at all. Our agents are designed to be "software agnostic." They connect to the tools you already use—HubSpot, Salesforce, Xero, Exact Online, Slack, and Gmail—via API. The agent sits on top of your existing tech stack, acting as a digital layer that connects your siloed data.
How long does it take to get an agent live?
A standard single-workflow agent (like lead qualification or invoice processing) typically takes 6–8 weeks from the first discovery call to full production. Complex, multi-system agents can take 10–14 weeks. We prioritize deep workflow mapping to ensure the agent doesn't just work in a demo, but survives the real world.
What happens if the agent makes a mistake?
We build in Human-in-the-Loop (HITL) thresholds. For high-stakes actions (like sending a payment or a contract), the agent drafts the action and waits for a human "thumbs up." As the agent proves its accuracy over time, you can choose to narrow these review windows. Every error is logged and used to calibrate the agent’s future behavior.
Is our data safe and compliant? Absolutely. Compliance is our baseline.
- NL/UK: GDPR-compliant architecture with EU-hosted data options.
- SG: PDPA-aligned data processing and purpose-bound access.
- AU: Built to satisfy the 13 Australian Privacy Principles. We do not use your proprietary business data to train "public" AI models. Your data remains yours.